UNLV Health

Owned by Samuel Kardasz Administrator
Last updated: May 22, 2024 by Sam Kardasz
1 min read

The SOM Help Desk proudly supports all faculty and staff of UNLV Health.

Please review our UNLV Health-specific resources and contact the SOM Help Desk with questions.

YOUR SOM ACCOUNT

Your SOM account is used for logging into computers in UNLV Health properties, accessing network drives (H:/, G:/, U:/), and connecting personal devices to the UNLVMED BYOD Wi-Fi network.

 

CHANGE YOUR PASSWORD

  • Log into a UNLV Health computer

  • Press CTRL+ALT+DEL

  • Choose Change a password.

PASSWORD CRITERIA

  • At least 8 characters

  • Contain 3 character types:

    • UPPER_CASE letters (A-Z)

    • Lowercase letters (a-z)

    • Numbers (0-9)

    • Symbols (ie: ! @ $ % &)


ACCOUNT LOCKED?

FORGOT YOUR PASSWORD?

CALL THE SOM HELP DESK.
702-895-0451

For security reasons, passwords cannot be reset via email.

When your password is changed, forget UNLVMED BYOD on your mobile device and reconnect with your new password to avoid being locked out of your account.

Forgetting a Wi-Fi Network

EPIC SUPPORT

WHEN TO CONTACT
SOM HELP DESK

  • EPIC is not responding

  • Scanner is not working

  • Password resets

  • Account unlocks

WHEN TO CONTACT EHR

Use EHR’s online form for:

  • New access (security/profile changes)

  • Report a bug

  • Request a report

ACCESS EPIC OUTSIDE OF UNLV HEALTH LOCATIONS

  • UMC Netscaler

  • Requires registering with UMC Help Desk - 702-383-2227

UNLVMEDICINE VPN

ZOOM FOR TELEHEALTH

https://tinyurl.com/somhelp | help@medicine.unlv.edu | 702-895-0451