Troubleshooting - Zoom for Telehealth
- Sam Kardasz
Owned by Sam Kardasz
Apr 10, 2024
2 min read
Loading data...
When you sign into Zoom via the Zoom for Telehealth desktop shortcut, it doesn’t automatically sign you into the Zoom desktop application.
Telehealth Desktop Shortcut
Zoom Desktop Application
If you are not signed into the desktop application, you are still the host and can admit your patients, but you are limited to a 40 minute session.
Please sign in correctly in order to avoid these restrictions.
Correct Sign In Process | ||
|---|---|---|
| 1 | Press the Sign In button in the Zoom desktop window. | |
| 2 | The desktop app will show a new sign-in window. Select SSO.
SSO stands for Single Sign-On.
| |
| 3 | Enter unlvtelehealth for the company domain. | |
| 4 | You will be redirected to login again using your ACE credentials. | |
| 5 | Now the Zoom desktop application should no longer show the sign in button. | |
