School of Medicine at UNLV

Shared Services Help Desk

Contact the School of Medicine Help Desk

Hours: Monday - Friday, 8am - 5pm
Phone: 702-895-0451
Email: help@medicine.unlv.edu
Status Page | IT Rotation Schedule

Featured portals

  1. Information Technology

    Account/password issues, computer hardware, cybersecurity, phones, Wi-Fi, network access, etc.

  2. Facilities Management

    Keycards, plumbing, electric, carpentry/paining, pest control, general repair, etc.

  3. Space Management

    Building access, moving staff, signage, furniture, fixtures, equipment, inventory and surplus, etc.

  4. Shared Services Business Operations

    Supporting the purchasing of IT goods and services.

    Onboarding a new employee? Please use the Shared Services Intake Form

  5. Marketing & Communications

    Welcome! Have a request for marketing? We want to help. Submit your request here.

  6. Student Room/Event Request

    Welcome! You can raise a request for Student Room/Event Request using the options provided.

  7. Absence Request

    Students - Submit absence requests for leadership review, approval, and notification.

Suggested forms

  • General Support in Information Technology
  • General Support in Facilities Management
  • Absence Request in Absence Request

    Include all details of why you are requesting the absence to speed up the approval process. You will be contacted if more information is needed for the approval.

  • General Support in Space Management

    Submit a general request to the Space Management Team. Requests include:
    Building Access (Keys & Proximity Cards)
    Furniture, Fixtures, and Equipment (FF&E)
    Inventory and Surplus
    Moves
    Projects
    Signage

Powered by Jira Service Management
{"xsrfToken":"027cc2693a41ba64d090681803314a5b25bc6f63_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bcd52f25-6a8c-47c7-afca-1dcd4233c7b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjZDUyZjI1LTZhOGMtNDdjNy1hZmNhLTFkY2Q0MjMzYzdiNSI6WyJyZWFkIl19LCJleHAiOjE3MzQ5NzgyOTYsIm5iZiI6MTczNDk3NzY5Nn0.VPoxiCEhvhClAX_HV2ct4zt2uOYzbgsvZM1wmoMQy-I&client=685c0aad-6290-4223-8d8c-76d14e74c13c&mode=fit","logoId":"bcd52f25-6a8c-47c7-afca-1dcd4233c7b5","isLogoAvailable":true,"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","userInitialAnnouncementHeader":"Contact the School of Medicine Help Desk","userInitialAnnouncementMessageWiki":"<p>Hours: Monday - Friday, 8am - 5pm<br> Phone: 702-895-0451<br> Email: help@medicine.unlv.edu<br> <a href=\"https://unlvsom.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> | <a href=\"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">IT Rotation Schedule</a></p>","translations":{"en-US":{"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","announcementHeader":"Contact the School of Medicine Help Desk","announcementMessage":"Hours: Monday - Friday, 8am - 5pm\nPhone: 702-895-0451\nEmail: help@medicine.unlv.edu\n[Status Page|https://unlvsom.statuspage.io/] | [IT Rotation Schedule|https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#666666","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed9829a2-e78f-48ed-be9b-2543143854a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkOTgyOWEyLWU3OGYtNDhlZC1iZTliLTI1NDMxNDM4NTRhMyI6WyJyZWFkIl19LCJleHAiOjE3MzQ5NzgyOTYsIm5iZiI6MTczNDk3NzY5Nn0.ozFQTj8rzliaGBJo1Ngop723dsymzYCVYa5jXrEGq_Q&client=685c0aad-6290-4223-8d8c-76d14e74c13c&height=300&mode=fit","bannerMediaApiFileId":"ed9829a2-e78f-48ed-be9b-2543143854a3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=unlvsom","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"027cc2693a41ba64d090681803314a5b25bc6f63_lout","baseUrl":"https://unlvsom.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://unlvsom.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"685c0aad-6290-4223-8d8c-76d14e74c13c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"847a06d3c21040fd92808d45c17c1e4f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}