Navigating Your Team Project - Jira Service Desk

Navigating Your Team Project

1. Queues - View all issues

2. Knowledge base - Customer facing documentation, if applicable

3. Filters - View or create unique, custom filters to help you stay organized

4. Create - Create a new issue

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Queues

• Queues - View by request type, team, or location.

  • Format: Issue Type - Description

    • Type

      • Each team’s Jira Service Desk space will have unique request types

    • Description

      • Assigned to me - all open issues assigned to the current user

      • High Priority - all high priority open issues

      • New Issues - incoming email requests that still need to be sorted/assigned

      • Triage - all open issues that need to be triaged by the group

      • Location - all open issues per location

Your queues will vary depending on your department’s needs. These can be configured by location, topic, etc. This helps you organize your requests and manage them appropriately.

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