Canned Responses - Jira
- Sam Kardasz
There is no requirement to use the canned responses feature, but it can be a helpful timesaver for communicating in Jira.
What are Canned Responses?
Canned responses are customizable templates for Jira issue descriptions and Jira issue comments - both internal notes and replies to customers.
Create and manage customizable templates for comments and issue descriptions
Quickly insert templates with just a few clicks
Add dynamic variables to automatically pull values from Jira fields (ex. Reporter name, date, etc)
Set actions to occur when specific templates are used (ex. Change request status to On Hold)
Set permissions and visibility of templates - share canned responses with your team for consistent communication
What will I see in Jira?
There are two separate canned response functions. One is an add-on with full functionality. The other is an internal Jira feature with limited functionality.
You can use either one, but the “Select template…” add-on with full functionality will provide a better experience and allow for sharing templates.
By default, you will see the Canned Responses section in its own comment box above the regular Jira comment box.
How do I use it?
Create a template
Click the + above the comment box to create a new template.
| 1 | Give your template a name. |  |
| 2 | Choose the visibility - personal or shared. | |
| 3 | Determine if the template is for an issue description or a comment. | |
| 4 | Enter the body text of your template. | |
| 5 | Use the Dynamic Variables option to add a variety of fields to your template. | |
| 6 | If you’d like to set an automated action, choose Add action. | |
| 7 | Click Save Template. |
Manage your templates
Click the gear icon to manage all of your templates.
Use the three dots next to a template for more options, like editing or removing.
Use a template
Click Select template… (or use Shift+Tab from the Canned Responses Pro comment box) to insert a template. Make any necessary edits and submit your comment/note as usual.
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