Encrypted Email Guide

Any time you include any protected information in your email messages, you must encrypt that email to ensure compliance with government regulations such as HIPAA and FERPA. Even if the email recipient is a School of Medicine faculty member, staff member, or student, you still must encrypt any email containing protected information.

Sending an Encrypted Email

To encrypt your email message, simply type the word [encrypt] — enclosed in brackets as shown — in the subject line of your email.

IMPORTANT: If your email contains any 9- digit or 16-digit numbers (such as social security numbers or credit card numbers), the encryption software will identify those numbers as protected information, and the email will automatically be encrypted.

If you are sending an email containing a 9-digit or 16-digit number, but the number is not protected information (such as a PO number), you can ensure that your message is NOT encrypted by typing [no encrypt] in the subject line of your email.

Receiving an Encrypted Email

When you receive an encrypted email, the email will contain link to a secured message website. You will need to log in to the website to view the encrypted message.

1

To view the encrypted message, click on:

  • Click here in the body of the email; or

  • SecureMessageAtt.html at the bottom of the email.

2

To log in, enter:

  • Your UNLVMail email address; and

  • Your UNLVMail (ACE) password

3

Click on Continue.

Please note: Recipients who do not have an UNLVMail account, and who have not previously registered to read secure email, must complete the account registration form in order to view the email.

Replying to and Forwarding Encrypted Email

After viewing the encrypted email, you may either Reply, Reply All, or Forward the email to other recipients.

The email will be sent as an encrypted email. All of the recipients (even the original sender) will need to sign in (or register) to view the message.