Password Help - Encrypted Emails - Proofpoint

Password Expiration

External email recipients may have their password expire after a period of time. If your password is about to expire, you will see “Your password will expire in X days” displayed in a secure message.

In the email, click on the Click here to change it link.

Open

If your password expires before you’ve had a chance to reset it, you will be prompted to reset it the next time you read an encrypted message.

Forgot Password

1	Click the Forgot Password link on the login page.	Open
2	Answer your security question correctly and you will be prompted to reset.
3	Set a new password following the provided guidelines. Click Continue to view the contents of the encrypted email.