Apple computer support for SOM faculty

The UNLV Office of Information Technology (OIT) manages Apple computers for the Kirk Kerkorian School of Medicine in the same way they support other departments.

💡 This support is for Mac computers only.
It does not include iPads or other iOS devices.

🌐 Internet Access Limitations

Apple computers on campus:

• Connect to the internet only via BYOD networks

• ❌ Cannot access network drives, printers, or systems that support patient care (like Epic or UNLV Health EHR)

🧰 Device Management with Jamf

All Apple computers used in the School of Medicine are added to UNLV’s system called Jamf, which helps with:

• 📦 Deploying standard software

• 🔒 Security updates and operating system patches

• 🧾 Tracking device info (model, serial number, department, IP address, etc.)

🔐 Lost or Stolen Mac Devices

• Devices can be locked remotely with a message showing UNLV contact information

• 🚨 Jamf can also erase the Mac’s data remotely if the device is lost or stolen

❗ A police report or written permission from a Dean, Chair, or Director is required to approve a remote wipe.

🔑 Need Admin Access?

If you're prompted for administrator access while installing software:

• You can request temporary local admin access

• Submit a request through OIT using the form below
  🔗 Requesting Temporary Local Administrator Access

🆘 How to Get Help

For Apple computer support, you can reach out to either the SOM Help Desk or the OIT Help Desk.

✅ To request new Apple computers, please contact the SOM Help Desk.