Cox Supervisor Console
This page contains information that applies to supervisors of phone queues.
Phone queue information for agents (those who answer calls in the queues):
Cox Supervisor Console
The Cox Supervisor Console dashboard provides key information for phone queues.
General Information
https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266745398?src=-608426582
https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266614298?src=1709835567
Real Time Information Features
https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/de9040ae-6194-4168-b619-db59e2cbfed5/article/1243021405
Historical Information Reports
How do I run a report?
Which reports should I run?
How do I schedule reports to run automatically?
How do I manage my scheduled reports?
