Keyboard Shortcuts - Cox Supervisor Console

ESC

Click the Close button in a dialog box.

ESC

Cancel the changes.

/

Click the Dialer text box.

?

Click the Search text box.

ARROW DOWN

Click the scroll bar or the next item on a list.

ARROW UP

Click the scroll bar or the previous item on a list.

PAGE DOWN

Scroll down one page.

PAGE UP

Scroll up one page.

1….9

Select a call in the Call Console.

SPACEBAR

Click Answer on the selected incoming call in the Call Console.

<PERIOD>

Click End on the selected call in the Call Console.

ENTER

Click Dial.

ENTER

Click Search

+

Click Transfer in the Dialer.

SHIFT+1..9

Select a ringing call and click Answer.

SHIFT+1..9

Select an active call and click Hold.

SHIFT+1..9

Select a held call and click Retrieve.

S or s

Click the Settings link.

B or b

Click the Back to Application link.

R or r

Click the Call History button.

H or h

Click the Help link.

D or d

Click the Dashboard link (Supervisor).

SHIFT+L or SHIFT+I

Click the Sign Out link.

SHIFT+A

Select Available (Agent).

SHIFT+U

Select Unavailable (Agent).