When using keyboard shortcuts, make sure that the main interface window is in focus.
Key | Equivalent Mouse Action |
|---|---|
ESC | Click the Close button in a dialog box. |
ESC | Cancel the changes. |
/ | Click the Dialer text box. |
? | Click the Search text box. |
ARROW DOWN | Click the scroll bar or the next item on a list. |
ARROW UP | Click the scroll bar or the previous item on a list. |
PAGE DOWN | Scroll down one page. |
PAGE UP | Scroll up one page. |
1….9 | Select a call in the Call Console. |
SPACEBAR | Click Answer on the selected incoming call in the Call Console. |
<PERIOD> | Click End on the selected call in the Call Console. |
ENTER | Click Dial. |
ENTER | Click Search |
+ | Click Transfer in the Dialer. |
SHIFT+1..9 | Select a ringing call and click Answer. |
SHIFT+1..9 | Select an active call and click Hold. |
SHIFT+1..9 | Select a held call and click Retrieve. |
S or s | Click the Settings link. |
B or b | Click the Back to Application link. |
R or r | Click the Call History button. |
H or h | Click the Help link. |
D or d | Click the Dashboard link (Supervisor). |
SHIFT+L or SHIFT+I | Click the Sign Out link. |
SHIFT+A | Select Available (Agent). |
SHIFT+U | Select Unavailable (Agent). |
