Experian - Change Healthcare (Optum) Security Incident - 2024-02-22
UPDATE 2024-02-26
Experian teams continue to actively evaluate and reroute transactions when an alternative route is available.
As transactions get rerouted, you may see some previously failed transactions begin to process.
On Wednesday, February 21, Change Healthcare (Optum) announced that they experienced a cybersecurity incident. Experian’s Cyber Incident Response team and Cyber Threat Intelligence teams have been engaged and are closely monitoring the situation.
While there is no evidence of a threat to Experian, Experian has temporarily severed connectivity to Change Healthcare out of an abundance of caution and to be consistent with their security practices.
Experian will resume connectivity to Change when it receives assurances from Change Healthcare that it has adequately contained the threat.
Impact
Batch and EDI authorizations
Claims and remits
Claim status
Eligibility
Notice of care transactions that Experian sends to Change Healthcare
Actions to take
Claims processing | Continue importing claims as usual. Experian will hold claims in batch status until they are able to route them. |
Notice of Care (278N) | You may experience a “Payer Down” response for transactions that weren’t able to be routed through an alternative connection. To ensure timely submission of Notice of Care/Notice of Admission transactions, you may need to reach the payer directly using other means (phone, portal, fax) |
Authorizations (278) Claim Status (276/277) Eligibility (270/271) | You may experience a “Payer Down” response for transactions that weren’t able to be routed through an alternative connection. To ensure timely information, you may need to reach the payer directly through other means (phone, portal, fax) |
More information will be provided as it becomes available.
