There are many reports that can be generated to provide information about your clinic’s use of phones. IT recommends Call Center Report, Call Center Detail Report, and the Agent Activity Report to get started.
The full list of reports can be found here: https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1197604884
How do I schedule reports? https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1625456667?src=265260171
Agent Activity Report
The Agent Activity Report allows you to select specific agents to view how many calls were taken and how long they were in the following statuses during the indicated time frame.
Available
Wrap-up(Not used)Unavailable
On Hold
