The School of Medicine Help Desk proudly supports all faculty and staff of UNLV Health. Please review our UNLV Health-specific resources and contact the SOM Help Desk with questions.
YOUR SOM ACCOUNT
Your SOM account is used for logging into computers in UNLV Health properties, accessing network drives (H:/, G:/, U:/), and connecting personal devices to the UNLVMED BYOD Wi-Fi network.
CHANGE YOUR PASSWORD
Log into a UNLV Health computer
Press CTRL+ALT+DEL
Choose Change a password.
PASSWORD CRITERIA
At least 8 characters
Contain 3 character types:
UPPER_CASE letters (A-Z)
Lowercase letters (a-z)
Numbers (0-9)
Symbols (ie: ! @ $ % &)
ACCOUNT LOCKED?
FORGOT YOUR PASSWORD?
CALL THE SOM HELP DESK.
702-895-0451
For security reasons, passwords cannot be reset via email.
Note |
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When your password is changed, forget UNLVMED BYOD on your mobile device and reconnect with your new password to avoid being locked out of your account. https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1337393156?src=-1707322885 |
EPIC SUPPORT
WHEN TO CONTACT
SOM HELP DESK
EPIC is not responding
Scanner is not working
Password resets
Account unlocks
WHEN TO CONTACT EHR
Use EHR’s online form for:
New access (security/profile changes)
Report a bug
Request a report
ACCESS EPIC OUTSIDE OF UNLV HEALTH LOCATIONS
Requires registering with UMC Help Desk - 702-383-2227
UNLVMEDICINE VPN
ZOOM FOR TELEHEALTH
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