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Initial Login & Setup
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You must change your password before attempting to access the Supervisor Console.Failure to change your password first may result in account errors and a delay in your ability to use the Supervisor Console. |
Use the default information provided to you by SOM IT to log in. You will then be prompted to change your password.
USER ID: yourphonenumber@cox.com / ex: 7024629275@cox.com
If you need assistance with your default password, please call the SOM Help Desk at 702-895-0451.
After changing your password, use your User ID and new password to log into https://console.coxbusiness.com/callcenter/
We highly recommend bookmarking/favoriting this site as you will be using it often.
Changing Your Password (after initial setup)
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Accessing the Supervisor Console
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Navigate to https://console.coxbusiness.com/callcenter
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Enter your MyAccount User ID and Password.
(Optional: Click the Stay Signed In checkbox to avoid entering your User ID on subsequent launches.)
Click the Sign In button.
Result: The Call Console screen appears.