{"xsrfToken":"3e9ed0bcf64a2d3a46b9420ff1db560195efd9ba_lout","branding":{"id":"17","key":"ithelp","name":"Information Technology","portalBaseUrl":"/servicedesk/customer/portal/17"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bcd52f25-6a8c-47c7-afca-1dcd4233c7b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjZDUyZjI1LTZhOGMtNDdjNy1hZmNhLTFkY2Q0MjMzYzdiNSI6WyJyZWFkIl19LCJleHAiOjE3MzIzNTgzMjUsIm5iZiI6MTczMjM1NzcyNX0.Vt1-dafvJCOP9h1KtvQ9Yu_z-ePFRuHMKaGWVK4O8_4&client=685c0aad-6290-4223-8d8c-76d14e74c13c&mode=fit","logoId":"bcd52f25-6a8c-47c7-afca-1dcd4233c7b5","isLogoAvailable":true,"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","userInitialAnnouncementHeader":"Contact the School of Medicine Help Desk","userInitialAnnouncementMessageWiki":"<p>Hours: Monday - Friday, 8am - 5pm<br> Phone: 702-895-0451<br> Email: help@medicine.unlv.edu<br> <a href=\"https://unlvsom.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Status Page</a> | <a href=\"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Rotation Schedule</a></p>","translations":{"en-US":{"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","announcementHeader":"Contact the School of Medicine Help Desk","announcementMessage":"Hours: Monday - Friday, 8am - 5pm\nPhone: 702-895-0451\nEmail: help@medicine.unlv.edu\n[Status Page|https://unlvsom.statuspage.io/] | [IT Rotation Schedule|https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#666666","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed9829a2-e78f-48ed-be9b-2543143854a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkOTgyOWEyLWU3OGYtNDhlZC1iZTliLTI1NDMxNDM4NTRhMyI6WyJyZWFkIl19LCJleHAiOjE3MzIzNTgzMjUsIm5iZiI6MTczMjM1NzcyNX0.tNOQg_dJh3Ar9y9mKYNtE3XmtxgRPgCUGA6z4RKzgCE&client=685c0aad-6290-4223-8d8c-76d14e74c13c&height=300&mode=fit","bannerMediaApiFileId":"ed9829a2-e78f-48ed-be9b-2543143854a3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"17","key":"ithelp","projectId":10026,"serviceDeskId":17,"name":"Information Technology","description":"<p>Account/password issues, computer hardware, cybersecurity, phones, Wi-Fi, network access, etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/17","onlyPortal":false,"reqTypes":[{"id":"47","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":10528,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[38],"key":""},{"id":"49","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"","icon":10543,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"50","name":"Project","descriptionHtml":"","callToAction":"Project","introHtml":"","icon":10530,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[47]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"051a76cd-16a0-3d92-8c14-e553e5ba3ced","appLinkName":"System Confluence","appLinkUrl":"https://unlvsom.atlassian.net/wiki","spaceKey":"IT","spaceName":"Information Technology","spaceUrl":"https://unlvsom.atlassian.net/wiki/spaces/IT","isServer":false},"labels":[],"projectKey":"ITHELP","serviceDeskId":17,"kbLinkDomainURLs":["https://unlvsom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIzNTg5MjUsIm5iZiI6MTczMjM1NzcyNX0.eQFcs-DwliVhUzSCwveKryotne89KXqF8BW36HYkE6A","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"685c0aad-6290-4223-8d8c-76d14e74c13c","tokenDurationInMins":20}},"sharedPortal":{"name":"School of Medicine at UNLV","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://unlvsom.atlassian.net/wiki","kbLinkDomainURLs":["https://unlvsom.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/17?xdm_e=https%3A%2F%2Funlvsom.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzMDViZWZkMGE0NTlhNWVjNWU2YzNlYzE1YTBmYTkxMjBkNjNjMDA5OTFlOWJhZTBmN2FmN2RiZDhhYWM0OTMxIiwiaXNzIjoiMjRlZTc5YWUtNTgzZS0zY2Y3LWE2M2UtYmNhZjI1YWIxZWFhIiwiY29udGV4dCI6e30sImV4cCI6MTczMjM1ODYyNSwiaWF0IjoxNzMyMzU3NzI1fQ.01S1w0IzBsw_B7OZV8YzJNBtJ_sIHB3WhLy7AafHxc4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjI0ZWU3OWFlLTU4M2UtM2NmNy1hNjNlLWJjYWYyNWFiMWVhYSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdW5sdnNvbS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC91bmx2c29tLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IklUSEVMUCIsImlkIjoiMTAwMjYifX19LCJleHAiOjE3MzIzNTg2MjUsImlhdCI6MTczMjM1NzcyNX0.U-8nPVLCPzy0Vx3Dt_kHzALDyNRHZTWaKXGBffKpMO8\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://unlvsom.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://unlvsom.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ITHELP\\\",\\\"id\\\":\\\"10026\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ITHELP\\\",\\\"project.id\\\":\\\"10026\\\",\\\"servicedesk.serviceDeskId\\\":\\\"17\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://unlvsom.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=unlvsom","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3e9ed0bcf64a2d3a46b9420ff1db560195efd9ba_lout","baseUrl":"https://unlvsom.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://unlvsom.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"685c0aad-6290-4223-8d8c-76d14e74c13c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"510fe037847e47fbafd7349b7f29d576","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}