Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"12c67fffbcf1fb6e0f38ac767a3c2206bbe08307_lout","branding":{"id":"17","key":"ithelp","name":"Information Technology","portalBaseUrl":"/servicedesk/customer/portal/17"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bcd52f25-6a8c-47c7-afca-1dcd4233c7b5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjZDUyZjI1LTZhOGMtNDdjNy1hZmNhLTFkY2Q0MjMzYzdiNSI6WyJyZWFkIl19LCJleHAiOjE3NzEzOTkxOTgsIm5iZiI6MTc3MTM5ODU5OH0.m7xbnmuKChIx3V8ePIJGatIwHRoCq3KiokSbvuXM2uM&client=685c0aad-6290-4223-8d8c-76d14e74c13c&mode=fit","logoId":"bcd52f25-6a8c-47c7-afca-1dcd4233c7b5","isLogoAvailable":true,"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","userInitialAnnouncementHeader":"Contact the School of Medicine Help Desk","userInitialAnnouncementMessageWiki":"<p>Hours: Monday - Friday, 8am - 5pm<br> Phone: 702-895-0451<br> Email: help@medicine.unlv.edu<br> <a href=\"https://unlvsom.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> | <a href=\"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">IT Rotation Schedule</a></p>","translations":{"en-US":{"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","announcementHeader":"Contact the School of Medicine Help Desk","announcementMessage":"Hours: Monday - Friday, 8am - 5pm\nPhone: 702-895-0451\nEmail: help@medicine.unlv.edu\n[Status Page|https://unlvsom.statuspage.io/] | [IT Rotation Schedule|https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a03123","helpCenterTitleColor":"#e0e0e0","bannerMediaApiUrl":"https://api.media.atlassian.com/file/280beb37-3ab0-4184-8aab-4ca1b73cfd75/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4MGJlYjM3LTNhYjAtNDE4NC04YWFiLTRjYTFiNzNjZmQ3NSI6WyJyZWFkIl19LCJleHAiOjE3NzEzOTkxOTgsIm5iZiI6MTc3MTM5ODU5OH0.jsJ6qFOiGkUUkNGTbDi8ZpAX0O3082hRI9N3DEAhLXU&client=685c0aad-6290-4223-8d8c-76d14e74c13c&height=300&mode=fit","bannerMediaApiFileId":"280beb37-3ab0-4184-8aab-4ca1b73cfd75","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ededed","topBarTextColor":"#a03123","hasTopBarBeenSplit":true},"portal":{"id":"17","key":"ithelp","projectId":10026,"serviceDeskId":17,"name":"Information Technology","description":"<p>Account/password issues, computer hardware, cybersecurity, phones, Wi-Fi, network access, etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"47","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":10528,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[38],"key":""},{"id":"49","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"","icon":10543,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"300","name":"Communications Request","descriptionHtml":"<p>Please use the link to complete this request in the portal. The portal form includes all fields needed for the communications request.</p>","callToAction":"Communications Request","introHtml":"<p>Request Email, Status Page, or other communications</p>","icon":10659,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[],"key":""},{"id":"50","name":"Project","descriptionHtml":"","callToAction":"Project","introHtml":"","icon":10530,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[47]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"051a76cd-16a0-3d92-8c14-e553e5ba3ced","appLinkName":"System Confluence","appLinkUrl":"https://unlvsom.atlassian.net/wiki","spaceKey":"IT","spaceName":"Information Technology","spaceUrl":"https://unlvsom.atlassian.net/wiki/spaces/IT","isServer":false},"labels":[],"projectKey":"ITHELP","serviceDeskId":17,"kbLinkDomainURLs":["https://unlvsom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITHELP","userLanguageHeader":"NEW EMPLOYEE ONBOARDING & EMPLOYEE MOVES","userLanguageMessageWiki":"<p>Please submit the <a href=\"https://forms.gle/6W9zUNsgKoTiZZLL9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Shared Services Intake Form</a> for new employees and moving existing employees.</p>","defaultLanguageHeader":"NEW EMPLOYEE ONBOARDING & EMPLOYEE MOVES","defaultLanguageMessage":"Please submit the [Shared Services Intake Form|https://forms.gle/6W9zUNsgKoTiZZLL9] for new employees and moving existing employees.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzOTk3OTgsIm5iZiI6MTc3MTM5ODU5OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qo7IwqKHY_gd5Lwc0r2f3IF2hgqCIrZlQMc5NKHTXFo","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"685c0aad-6290-4223-8d8c-76d14e74c13c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5401c60d-9544-483f-98bc-5887415fe229","name":"Frequently Accessed Articles","description":"Find the answers to our most common questions.","categoryUrl":"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/5401c60d-9544-483f-98bc-5887415fe229","createdAt":"1659474107739"},{"id":"f7880fcf-079d-4ab2-a669-16b23d05c355","name":"Kirk Kerkorian School of Medicine","description":"IT resources for students and faculty.","categoryUrl":"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/f7880fcf-079d-4ab2-a669-16b23d05c355","lastUpdated":"1755728180816","createdAt":"1659474629102"},{"id":"de9040ae-6194-4168-b619-db59e2cbfed5","name":"Phones","description":"Phone and voicemail information for both School of Medicine and UNLV Health.","categoryUrl":"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/de9040ae-6194-4168-b619-db59e2cbfed5","createdAt":"1659474741599"},{"id":"700a4104-2882-4daa-91e7-6a7de86f4b5c","name":"Reserve a Conference Room Using Google Calendar","description":"Use Google Calendar's \"Room\" function to search the availability of your conference rooms and reserve time.","categoryUrl":"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/700a4104-2882-4daa-91e7-6a7de86f4b5c","lastUpdated":"1737149948485","createdAt":"1659474850619"},{"id":"33ec992e-1c6c-477a-a634-ef000547e512","name":"VPN","description":"Installation and usage instructions for accessing the UNLVMed network off-site.","categoryUrl":"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/33ec992e-1c6c-477a-a634-ef000547e512","createdAt":"1659474959697"},{"id":"9d4f5d2a-0742-4343-a707-5f8fad266477","name":"UNLV Health","description":"Your home base for your UNLV Health IT needs.","categoryUrl":"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/9d4f5d2a-0742-4343-a707-5f8fad266477","lastUpdated":"1733265385759","createdAt":"1659474981799"}]}},"sharedPortal":{"name":"School of Medicine at UNLV","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://unlvsom.atlassian.net/wiki","kbLinkDomainURLs":["https://unlvsom.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}