Navigating Your Team Project
Queues - View all issues
Knowledge base - Customer facing documentation
Filters - View or create unique, custom filters to help you stay organized
Create - Create a new issue
Creating New Issues
Creating issues requires basic fields to be populated in order to process a request.
Issue Type
Requests - Customer request for work to be completed.
General Support - A request created through the portal (by a customer or a team member)
Email Request - A request created as an email that is received by the system.
Task - Internal issue between team members, not initiated by a customer.
Project - Internal issue between team members to track project work.
Raise this request on behalf of: Choose the customer’s name.
Note: Customer information is limited to just their email address.
Queues
Queues - View by request type, team, or location.
Format: Issue Type - Description
Type
R - Request
P - Project
T - Task
Description
My “Issue Type” - all open issues assigned to the current user
High Priority - all high priority open issues
New Issues - incoming email requests that still need to be sorted/assigned
Triage - all open issues that need to be triaged by the group
Location - all open issues per location
