Signing into a phone queue to take calls is a two step process.
You must sign into the queue
You must set yourself as available in the queue
You must sign out of the phone when you step away from the phone or are otherwise not available to take calls.
Signing into the Queue
| 1 | Press the AgtSignIn softkey. |  |
| 2 | Press Agt Status. |  |
| 3 | Using either the number pad or the navigation buttons, highlight Available. Press Select. |  |
| 4 | You will see two green checkmarks next to your extension to indicate that you are signed in and available. |  |
If you miss a call, your phone will automatically set your status to Unavailable.
Please make it a habit to regularly check your phone display for the two green checkmarks to ensure that you are both signed into the queue and also available to take calls from the queue.
Signing Out
| 1 | Press the AgtSignOut softkey. |  |
| 2 | You will see the AgtSignIn softkey option again once fully signed out. | |
NOTE: The “Unavailable” and “Wrap Up” availability setting should not be used. Please only use the Available/Unavailable options in your queued phones.
