Receiving Calls
When you receive an incoming call,
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Need to get screenshots for this section. Currently I cannot make calls in to the test accounts.
Making Calls
There are three ways to start a phone call from the mobile application.
Dial Pad | |
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Call History | |
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Contacts | |
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On an Active Call
The three dots at the bottom of the screen displays your in-call menu.
Call on Hold
1 | When on an active call, press the options icon. | |
2 | Choose Hold to put the call on hold. | |
3 | When ready to return to the call, tap Resume. |
Transferring Calls
1 | When on an active call, press the options icon. | |
2 | Choose Transfer. | |
3 | Dial the number or choose the contact you want to transfer the call to and tap the phone icon. |
Conferencing Calls
1 | When on an active call, press the options icon. | |
2 | Choose Conference. | |
3 | Dial the number or choose the contact that you want to add to the call and tap the phone icon. |
Signing Out
You will need to sign out at the end of the workday or you will continue to receive calls.
1 | In the top-left corner, tap your user icon. | |
2 | Choose Sign Out at the bottom of the menu. | |
3 | Confirm Sign Out. |