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UPDATE 2024-02-26
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Experian will resume connectivity to Change when it receives assurances from Change Healthcare that it has adequately contained the threat.
Impact
Batch and EDI authorizations
Claims and remits
Claim status
Eligibility
Notice of care transactions that Experian sends to Change Healthcare
Actions to take
Claims processing | Continue importing claims as usual. Experian will hold claims in batch status until they are able to route them. |
Notice of Care (278N) | You may experience a “Payer Down” response for transactions that weren’t able to be routed through an alternative connection. To ensure timely submission of Notice of Care/Notice of Admission transactions, you may need to reach the payer directly using other means (phone, portal, fax) |
Authorizations (278) Claim Status (276/277) Eligibility (270/271) | You may experience a “Payer Down” response for transactions that weren’t able to be routed through an alternative connection. To ensure timely information, you may need to reach the payer directly through other means (phone, portal, fax) |
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