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Through the Boostlingo InterpVault application, Language Link is offering offers on-demand interpretation services to UNLV Health clinics.

How to conduct an on-demand session

Boostlingo is available to UNLV Health employees via UNLV Health iPads.

  1. On the iPad, open the Boostlingo app. Make sure you are in the On Demand tab (this is the default tab that loads)

  2. Tap the video camera icon.

  3. Choose the language you need interpreted.

  4. Choose Medical (non-certified)

  5. Press Call.

  • Once the interpreter is connected, you will be able to see each others’ video.

  • You have the ability to mute your audio or activate privacy mode which will hide your video.

  • When the session is complete, click on End Call to disconnect.

Scheduled Sessions

How to schedule a session

Schedule a session with an interpreter in advance.

  • Log into languagelink.interpretmanager.com on a computer

    • Click Create New Appointment.

    image-20250212-180540.pngImage Added

    Scheduled Sessions

    Schedule a session

    Schedule a session with an interpreter in advance.

    Info

    Sessions can be scheduled on the iPad app or the website.

    Expand
    titleiPad App

    1. Open the InterpVault app on the UNLV Health iPad.

    2. Tap the red circle with the white + in the bottom-right.

      image-20250212-182020.pngImage Added

    3. Choose Pre-Schedule VRI

      image-20250212-181438.pngImage Added

    4. Enter the necessary appointment information.

      1. All fields marked with a red asterisk are required

      2. All other fields are optional

      3. For Clinic Intake, choose the corresponding Clinic Name / Number

    image-20250212-182119.pngImage Added

    1. Choose Next

    2. Click Save when finished. You will receive an email confirmation.

    The scheduled appointment will become available to launch from the website or the iPad.

    Expand
    titleWebsite

    1. Log into https://ims.interpvault.com/ on a computer

    2. Click Pre Schedule > VRI

    image-20250212-174315.pngImage Added

    1. Enter the necessary appointment information.

    • All fields marked with a red asterisk are required

    .

    • All other fields are optional

    • For Clinic Intake, choose the corresponding Clinic Name / Number.

    image-20250212-174709.pngImage Added

    1. Click Save when finished. You will receive an email confirmation.

    The scheduled appointment will become available to launch from the website or the iPad

    in the Scheduled tab

    .

    Conduct a scheduled session

    Expand
    titleiPad App

    1. From My Schedule or Home, choose Upcoming Schedule

    2. Click Join Now on the appropriate session

    image-20250212-182630.pngImage Added

    1. You will be redirected to the interpretation waiting lobby

      1. The call will ring for 60 seconds or until an interpreter connects to the call.

      2. After 60 seconds, a message will appear to indicate that an interpreter is not available and the system will automatically end the call.

    2. Conduct your session with the interpreter’s assistance.

    3. When the session

  • Open the Boostlingo app.

    • Open the Scheduled tab.

    1. is over, click End.

    Note

    Do not refresh or reload the screen during the call.

    This will disconnect the call.

    Expand
    titleWebsite

    1. From My Schedule or Home, choose Upcoming Schedule

    2. Click Join on the appropriate

    appointment.

    Edit a scheduled session

    1. Locate the appointment on the calendar.

    2. Select Open and Edit to edit the appointment.

    3. Click Update once your changes are made.

    Cancel a scheduled session

  • Click the three dots to the right of the edit button

    • Select Cancel. You will receive an email confirmation

    1. session

    2. You will be redirected to the interpretation waiting lobby

      image-20250212-190011.pngImage Added

      1. The call will ring for 60 seconds or until an interpreter connects to the call.

      2. After 60 seconds, a message will appear to indicate that an interpreter is not available and the system will automatically end the call.

    3. Conduct your session with the interpreter’s assistance.

    4. When the session is over, click End.

    Note

    Do not refresh or reload the screen during the call.

    This will disconnect the call.

    Edit or cancel a scheduled session

    Expand
    titleiPad App

    1. Open the scheduled session from either the My Schedule tab or the Jobs tab.

    2. Tap the kebab menu in the top-right.

    3. At the bottom of the screen, choose Edit or Cancel Job.

    image-20250212-184349.pngImage Added
    Expand
    titleWebsite

    1. Open the scheduled session from either the My Schedule tab or the Jobs tab.

    2. Choose Cancel Schedule or Edit.

      image-20250212-184224.pngImage Added

    On-demand sessions

    Expand
    titleiPad App

    1. Open the InterpVault app on the UNLV Health iPad.

    2. Tap the red circle with the white + in the bottom-right.

      image-20250212-182020.pngImage Added

    3. Choose On Demand VRI

      image-20250212-185000.pngImage Added

    4. On the On-Demand - Basic Info and Client Intake screen, enter the necessary information.

    5. Choose Start Now

      1. The Start Now option will be disabled until all mandatory fields are populated.

    6. You will be redirected to the interpretation waiting lobby.

      1. The call will ring for 60 seconds or until an interpreter connects to the call.

      2. After 60 seconds, a message will appear to indicate that an interpreter is not available and the system will automatically end the call.

    7. Conduct your session with the interpreter’s assistance.

    8. When the session is over, choose End.

    Note

    Do not refresh or reload the screen during the call.

    This will disconnect the call.

    Expand
    titleWebsite

    1. From the website dashboard, choose On Demand VRI.

    image-20250212-185752.pngImage Added

    1. On the On-Demand - Basic Info and Client Intake screen, enter the necessary information.

    image-20250212-185118.pngImage Added

    1. Click Start Now

      1. The Start Now option will be disabled until all mandatory fields are populated.

    2. You will be redirected to the interpretation waiting lobby.

      image-20250212-190011.pngImage Added

      1. The call will ring for 60 seconds or until an interpreter connects to the call.

      2. After 60 seconds, a message will appear to indicate that an interpreter is not available and the system will automatically end the call.

    3. Conduct your session with the interpreter’s assistance.

    4. When the session is over, click End.

    Note

    Do not refresh or reload the screen during the call.

    This will disconnect the call.