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The UNLV Office of Information Technology (OIT) has agreed to manage Apple computers for the Kirk Kerkorian School of Medicine as they do for other departments on campus. This arrangement is for Mac devices only and does not include iPads or other iOS devices.
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Apple computers have access to the internet only via our BYOD networks, and do not have access to network drives, printer services, or any services that support patient care such as Epic or UNLV Health EHR. |
All Apple computers within the School of Medicine will be added to UNLV’s instance of Jamf.
Jamf is a device management tool that is used for a variety of functions.
Deploying standard software
Security and OS updates
Information collection, such as make/model, serial number, building/department/room, IP address, and more
Locking stolen or missing devices
Locking a device includes a message that will display with UNLV contact information in case a missing device has been found.
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Jamf also provides the ability to erase Mac drives if they are lost or stolen in order to protect sensitive data. A police report or written permission from the Dean/Chair/Director is required to execute this command. |
If you are prompted for admin access, you can request temporary local admin access in order to complete software installation.
To request temporary admin access, please contact OIT - https://help.unlv.edu/TDClient/33/IT-Support-Portal/KB/ArticleDet?ID=1058
How to get help
To request support for your Apple computer, you can contact the OIT Help Desk directly or continue to contact the SOM Help Desk.
SOM Help Desk
702-895-0451
help@medicine.unlv.edu
unlvsom.atlassian.net/servicedesk/
OIT Help Desk
702-895-0777
ithelp@unlv.edu
help.unlv.edu/TDClient/33
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To coordinate the purchasing of more Apple computers, please contact the SOM Help Desk. |