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This document contains actions to take during some or most common emergencies and incidents that may have not already been addressed within the emergency action plan. Emergencies are defined as a dangerous or serious situation which occurs suddenly or unexpectedly that calls for immediate attention and action.
Remember, if it is determined to be an emergency call 911.
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General Guidelines
The basic rule of thumb dealing with various emergency situations within the Medical Education Building is to:
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Always notify your fellow staff members. They can be extra eyes to watch for future problems and provide additional assistance.
Campus Contact Numbers
IN THE EVENT OF FIRE, MEDICAL EMERGENCY
OR DANGER TO LIFE, HEALTH OR THE ENVIRONMENT,
CALL 911
702-895-3668 | University Police Non-Emergency |
702-895-3669 | University Police Emergency |
775-687-4670 | Laboratory materials, environmental releases or chemical exposures (24 hours, non-emergency) - Nevada Dept. of Environmental Protection |
702-895-3627 | Student Health Center |
702-895-3627 | Counseling Services |
702-895-0451 | Facilities Services/ Help Desk |
703-895-3669 | Campus Escort Service - Campus Police |
702-774-2327 | Scheduling Services (classroom issues) - Student Affairs |
702-895-0451 | Help Desk (computer support) |
(800) 992-5757 | Crisis Call Center (crisis situations including sexual assault) |
(800) 273-TALK (8255) | National Suicide Prevention Lifeline |
702-895-5090 | Department of Environmental and Occupational Health |
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Speak calmly and firmly; do not allow yourself to be manipulated.
Do not argue with the person, or take his or her anger personally.
Never touch or try to restrain a person.
Listen supportively, with empathy and understanding.
Acknowledge that you hear what the person is telling you.
Explain the policies and procedures that pertain to the situation.
Describe steps that can be taken to solve the problem.
If you cannot resolve a complaint, refer it to your supervisor.
Try to move the person to a non-public area (without isolating yourself) to minimize disturbance to others.
Obtain a written statement from others involved, as appropriate.
Contact University Police if you are concerned about your safety, the safety of others or possible damage to university property or 911 if considered an emergency.
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Suspicious Patrons
What is a suspicious activity? Something that is not normal. For example, if you see someone that is pacing around in an area, this would not be normal. If you do observe someone acting suspicious, do the following:
Contact Building Security or University Police.
Keep an eye on the individual until personnel arrive. Note general information (such as appearance, physical actions and behavioral state) that can help others in assessing the situation further.
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Verbally Abusive Patrons
Abusive behavior is not tolerated in any form. If someone is being verbally insulting or threatening:
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If necessary, contact the Administration office (during business hours).
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Violent Patrons
Individuals who physically assault other people or damage Campus Property are considered to be violent. If you come across a violent patron, remember:
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It is recommended that you do not attempt to restrain the patron yourself.
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Menacing / Criminal Behavior
If you witness violent or criminal behavior (assault, robbery, theft) anywhere on University property, the following procedures should be followed:
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In most situations involving menacing or criminal behavior, the key is to remain calm.
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Possession of a Weapon
A weapon may be defined as any dangerous object designed or used to inflict bodily harm. This not only includes guns and knives, but any item which is wielded with the intention to harm another (ex. hammer, pipe, chair, etc.). If you suspect that a patron is carrying a weapon:
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Contact University Police immediately. Give an accurate description of the person.
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Sexual Harassment/ Discrimination
The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of sexual harassment and/ or discrimination. Where sexual harassment/ discrimination is found to have occurred, NSHE will act to stop the harassment, to prevent its recurrence, and to discipline those responsible in accordance with the NSHE Code or, in the case of classified employees, the Nevada Administrative Code. Sexual harassment is also considered a form of discrimination; it is illegal.
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If this behavior is observed, contact the Administration office immediately.
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Telephone Harassment
If you are receiving harassing or obscene phone calls, hang up immediately. Talk with your supervisor about the incident. If the calls persist, notify the Administration office. The following are suggested guidelines in dealing with patrons over the phone:
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If the patron becomes abusive or unreasonable, state calmly that you are going to terminate the call, and then do so.
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Theft of Materials
Theft is defined as: The taking of another’s personal or private property with the intent of depriving that person or entities of the use of that property
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Try to get another witness, if at all possible.
Do not talk to, detain or follow the person.
Give an accurate description of materials and/or person to Security, or Police.
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Theft of Personal Items
Contact University Police and fill out an incident report.
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Trespassing
For a variety of reasons, a patron may need to be trespassed from the property. Always contact University Police to file a report and to have the person trespassed. Be sure to get a picture of the individual so it can be shared among staff. If you feel that you have seen an individual who has been trespassed, contact University Police immediately so an assessment can be conducted.
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Vandalism
If you witness or come upon vandalism or defacement of Medical Education Building property:
Try to find another witness to the actions.
Do not talk to, detain, or follow the person(s).
Note details to be able to give an accurate description of the situation and individual(s).
Take pictures; contact Building Security, Campus Police, and Facilities to investigate the site.
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Civil Disturbance/Demonstrations
Most campus demonstrations are peaceful and people not involved should carry on business as usual. However, one should always avoid provoking or obstructing demonstrators. If the demonstration seems to threaten staff, students, patrons or property, call the University Police for assistance. Of course, if you feel threatened in any manner, alert others and move to a safe place.
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Emergencies
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Building Evacuation
On occasion you may, without notice, be asked to evacuate the building. The reasons for this could be fire alarms, bomb threats, natural gas leaks, etc. When you are notified to evacuate, follow these procedures:
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It is University policy to notify the Fire Department anytime there is an evacuation situation. The fire department may issue citations to persons who do not evacuate during an evacuation.
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Emergency Codes and Definitions
CODES | EMERGENCY CODE DEFINITIONS |
SHELTER IN PLACE | PURPLE - Activate lockdown procedures for nearby threats within the community. |
BOMB THREAT | BLACK - Activate response to a bomb threat or the discovery of a suspicious package. |
WEAPON THREAT OR ACTIVE SHOOTER | SILVER - Activate facility and staff response to an event in which staff members are confronted by persons brandishing a weapon or who have taken hostages in the medical facility. |
COMBATIVE PERSON | GRAY - Activate facility and staff response when an abusive/assaultive person confronts the staff. |
HAZARDOUS MATERIAL SPILL | ORANGE - Identify unsafe exposure conditions, safely evacuate an area, and protect others from exposure to hazardous materials release. Perform procedures in response to a minor or significant spill. |
MEDICAL EMERGENCY | BLUE - Facilitate the arrival of equipment and specialized personnel to the location of a medical emergency. Provide life support and emergency care. |
FIRE | RED - Procedures staff should follow to protect patients, staff, visitors, themselves, and property from a confirmed or suspected fire. |
EVACUATION | YELLOW – Staff should follow evacuation protocols for their building and meet in the employee assembly area as illustrated and wait for further instructions. |
ALL CLEAR | GREEN – Threat or Dangerous situation has ended - Resume Operations. |
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Imminent Threat/Lockdown Procedures
Call 911 from campus phones or from cell phones when there is an imminent threat to life. Notify those around you and anyone you can that is outside. Use your best judgment about the safety of doing so. Lock doors.
Move to a location within the building that has a lockable door and lock it, or:
Use a door wedge to secure the door from inside
Stack furniture in front of the door
Hide. Get out of the line of sight and shelter in place.
Get away from windows, doors, and outer walls, especially basement or first floor windows and doors.
Crouch down in areas that are out of sight from doors and windows, such as behind furniture or the wall nearest the view from outside the room.
Close, cover, turn off, or lock, if possible, windows, blinds, window in the door, lights, ventilation.
Be Quiet. Do not draw attention to yourself.
Don’t talk
Turn off audio equipment.
Turn off cell phones and radios or turn to vibrate.
Do not exit the building when a fire alarm sounds unless
you have reason to believe that there really is a fire in the building, or
you have been advised by a recognized emergency responder to evacuate.
Be ready to move, if your current position is judged to be too dangerous. Be aware of possible escape routes.
Emergency personnel will notify occupants when it is safe to resume normal activities.
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Bomb Threat
If you see a suspicious object or potential bomb on campus, DO NOT TOUCH THE OBJECT. Clear the area and immediately call 911 from campus phones or 911 from cell phones.
In the area of concern, do not open any drawers or cabinets. Do not use any cell phones or two-way radios. Do not turn on or off any electrical devices, light switches, radios or other kinds of electronic devices.
All faculty, staff, and students will be evacuated from building(s) and should proceed to the Designated Assembly Area for a head count. Keep walkways clear for emergency vehicles and personnel.
An investigation will be conducted and no one will be allowed to re-enter a building until the police have determined it to be safe.
If you receive a bomb threat over the telephone:
Be calm and courteous. Listen and do not interrupt the caller.
Keep the caller on the phone as long as possible and do not hang up.
Write down the caller ID number and the exact time of the call.
If a student is answering the phones, have a staff member take the call if possible.
Signal someone to call the police.
Write down everything the caller says.
Make an educated guess as to the caller’s sex, age, race, and accent.
Identify any background noises.
Even after the caller hangs up, keep the phone off the hook so the police can attempt to trace the call.
Discuss this matter only with administrators to ensure that misinformation does not cause panic.
Meet the responding police outside or designate a person to meet the police. The officer will determine if the building is to be evacuated.
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Earthquake
DURING AN EARTHQUAKE
Stay in the building. Do not evacuate.
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Avoid using telephones except for emergencies.
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emergencies.
Fire
GENERAL PROCEDURES
Call 911 from campus phones or 911 from cell phones and notify another staff member.
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Residual dangers may exist. Do not re-enter the building without official authorization from Emergency Personnel.
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Flooding
Serious water damage can occur from a number of sources such as broken pipes, clogged drains and broken skylights or windows. If a water leak occurs:
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Securing gasoline and other flammable material containers to prevent leakage.
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Hazardous Materials Release
FOLLOW SWIMS
STOP and THINK. Stop working. Stop the spill.
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IF YOU ARE UNSURE IF YOU CAN CLEANUP A SPILL:
Call Environmental Health & Safety at 775-687-4670 (24 hours)RMS at 702-895-4226.
Utilize Safety Data Sheets where applicable.
IF IT IS A MAJOR SPILL OR UNCONTROLLED RELEASE:
Call 911.
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Ventilation Issues
Temperature variations or improper ventilation, contact Facilities Operations.
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If smoke is seen coming from ventilation ducts, call 911 from campus phones or 911 from cell phones.
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Power Outage
A number of our facilities are equipped with an emergency generator. If a power outage occurs the best thing to do is to wait a minute. Most times it will take a minute or two for power to be restored. Computer systems may have to reboot and should come on automatically. If that is not the case then contact Facilities Operations to notify the appropriate people.
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Elevator Issues
If you notice an elevator is taking a long time when called or the floor indicator light is flashing, contact Facilities Operations.
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If you find that someone is trapped within the elevator, contact University Police. Keep in verbal contact with the individual until help arrives.
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Building Evacuation Maps
Please check with your building administrator for the most up to date version of evacuation maps.