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The features listed below require the user to have a Seat with a Supervisor Console license.
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Monitor Queues
The Queued Calls pane shows the selected call centers that you are managing. Each call center is displayed in a separate panel.
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Call center name and phone number
Service Mode icon/button
Message Waiting icon (if there are new messages)
Ratio The ratio of queued calls to call center’s call capacity
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When you click a call, the following information appears:
Call position in the queue
Name
Phone number of calling party (if available)
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