| Note |
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The features listed below require the user to have a Seat with a Supervisor Console license. |
| Table of Contents |
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Monitor Queues
The Queued Calls pane shows selected call centers that you are managing. Each call center is displayed in a separate panel.
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At the top right-hand side of the Queued Calls pane, click the Options icon and select Edit Queue Favorite Dialog from the menu.
In the dialog box that appears, check the call centers to display.
Click Save. The selected call centers appear in the Queued Calls pane.
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For each call, the following information is displayed:
Call Status Icon | Description |
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 | Call is waiting to be answered. |
 | Message is being played to caller. |
 | Call was reordered. |
 | Call was bounced. |
Name/number of the call center that was called.
Total call time, and in parentheses, the time in the current queue (when applicable).
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