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Logging In
When you open the app, tap Get Started on the welcome screen. | Enter your Cox email address and click Next. Please note that your email address for your phone account is not your UNLV email address. | The Cox Business portal will load. Enter your password and click Submit. |
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Receiving Calls
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When you receive an incoming call, your phone will ring like a regular phone call. Under the number/name of the caller,
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you will see the Webex icon and Webex Audio.
You can accept, decline, or silence the call as you would for a regular phone call.
Making Calls
There are three ways to start a phone call from the mobile application.
Dial Pad | |
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Call History | |
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Contacts | |
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On an Active Call
The three dots at the bottom of the screen displays your in-call menu.
Call on Hold
| 1 | When on an active call, press the options icon. |   |
| 2 | Choose Hold to put the call on hold. |   |
| 3 | When ready to return to the call, tap Resume. |   |
Transferring Calls
| 1 | When on an active call, press the options icon. | |
| 2 | Choose Transfer. |   |
| 3 | Dial the number or choose the contact you want to transfer the call to and tap the phone icon. | |
Conferencing Calls
| 1 | When on an active call, press the options icon. |   |
| 2 | Choose Conference. |   |
| 3 | Dial the number or choose the contact that you want to add to the call and tap the phone icon. | |
Voicemail
| 1 | Go to the Phone icon and tap Voicemail at the top of your Call History. |  |
| 2 | Choose a message, and then in the Voicemail Information window, tap Play. |  |
After you listen to a message, you can send it to your Trash folder. Swipe left on the message and tap Delete. If you need to recover the message because you accidentally deleted it, go to your Trash folder, tap the message, and then select Recover.
Tap the blue menu button, select Call Voicemail, and then follow the prompts to access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you can't create a PIN, contact the Help Desk.
Signing Out
You will need to sign out at the end of the workday or you will continue to receive calls.
| 1 | In the top-left corner, tap your user icon. |   |
| 2 | Choose Sign Out at the bottom of the menu. |   |
| 3 | Confirm Sign Out. |   |