VoiceMail Quick Reference Guide

Table Of Contents

Checking Voicemail Off-Site

(When Desk Phone Voicemail Button is pressed or when calling voicemail number)

When prompted, enter your PIN and press #.
You will hear the following options:

Press...	Option
1	Get Messages Menu
2	Send Messages Menu
3	Greetings Menu
4	Mailbox Settings
6	Handle Incoming Call Menu (Group or Multi-line Mailbox)
7	Outgoing Messages

From the Get Messages menu, you can select from the following options.

Prompt	Sub-Prompt
1 - Replay a message	N/A
2 - Respond to a message	1 - Call the sender
	2 - Send a message to the sender
	4 - Forward the message
	5 - Send a new message
3 - Erase a message	1 - Confirm the deletion
3 - Erase a message	2 - Cancel the deletion
4 - Forward a message
	1 - Add your own message 1 - Finalize the recording 1 - Send the message 2 - Change the priority 3 - Change the confidentiality 6 - Future delivery schedule 9 - Hear current settings 2 - Review the recording 3 - Re-record 4 - Continue recording
	2 - Send without your own message 1 - Send the message 2 - Change the priority 3 - Change the confidentiality 6 - Future delivery schedule 9 - Hear current settings
5 - Play a message header	N/A
6 - Mark a message as new	N/A
7 - Rewind a message four seconds	N/A
9 - Forward a message four seconds	N/A
7 - Go to the previous message*	N/A
# - Save and go to the next message	N/A

From the Greetings menu, you can select from the following options.

Prompt	Function
1 - All Calls greeting	1 - Hear the greeting
	2 - Start or stop using the greeting
	3 - Re-record the greeting
	6 - Erase the greeting
2 - No Answer greeting	1 - Hear the greeting
	2 - Start or stop using the greeting
	3 - Re-record the greeting
	6 - Erase the greeting
3 - Busy greeting	1 - Hear the greeting
	2 - Start or stop using the greeting
	3 - Re-record the greeting
	6 - Erase the greeting
4 - Out of Office Hours greeting	1 - Hear the greeting
	2 - Start or stop using the greeting
	3 - Re-record the greeting
	4 - Edit business hours 1 - Business days 2 - Business hours 1 - Change the start time 2 - Change the end time *3 - Use Standard time
	6 - Erase the greeting
5 -Extended Absence greeting	1 - Hear the greeting
5 -Extended Absence greeting	2 - Start or stop using the greeting 1 - Toggle message reception 2 - No change 3 - Re-record the greeting
6 - Recorded name	1 - Recorded name 1 - Hear the system greetings 2 - Hear the recorded name
6 - Recorded name	3 - Re-record name
7 - Incoming Call greeting	2 - Group Mailbox greeting 1Hear the greeting 2 - Start or stop using the greeting 3 Re-record the greeting 6 Erase the greeting