Cox Phone Call Tree Refresh Project 32376

Calling Basics

Place or Answer a Call

1. Enter the number and pick up the handset.

2. Press the flashing red button. If there are multiple lines on the phone, press the solid red button first.

Call on Hold

1. While on a call, press the Hold softkey.

2. To resume the call on hold, press the Hold softkey again.

You can also use the Pause button on the phone console itself to put a call on Hold.

Transfer a Call

1. From a call not on hold, press the Transfer softkey.

2. Enter the person’s phone number.

3. Press the Transfer softkey again.

You can also use the Transfer button on the phone console itself to transfer a call.

Transfer a Call - Blind Transfer

1. From a call not on hold, press the BlindXfer softkey.

2. Dial the person’s phone number.

3. 

Mute Audio

1. Press the Mute button on the phone console itself.

2. Press the Mute button again to turn off mute.

Check Voicemail

1. Press the Messages button and follow the voice prompts.

2. To check messages for a specific line, press the line button first.

Forward All Calls

1. Press the Forward softkey.

2. Dial the number to forward calls to and press the Call softkey.

3. When you return, press the Clr fwd softkey.