Cox Supervisor Console
- Sam Kardasz
- Kevin Pascual
Owned by Sam Kardasz
This page contains information that applies to supervisors of phone queues.
Phone queue information for agents (those who answer calls in the queues):
Cox Supervisor Console
The Cox Supervisor Console dashboard provides key information for phone queues.
General Information
https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266745398?src=-608426582
Keyboard Shortcuts - Cox Supervisor Console
Real Time Information Features
Monitor Agents - Cox Supervisor Console
Monitor Queues - Cox Supervisor Console
Historical Information Reports
How do I run a report?
Which reports should I run?
How do I schedule reports to run automatically?
How do I manage my scheduled reports?
