Welcome to UNLV School of Medicine!
The IT Department looks forward to providing assistance and support for a variety of resources, such as account information, computer use, phones, printing, software, and more. Please review the items below and click through the links to learn more about the tech-related basics and how to get help when you need it.
Account Information
ACE | ACE accounts are automatically generated after all onboarding contracts and paperwork are complete. Your ACE credentials will be delivered to the personal email address that you provided during the application process. | |
UNLVMail (@unlv.edu) | After you activate your ACE ID, your UNLVMail address (powered by Google) will become active. This email address (firstname.lastname@unlv.edu) is the primary method of receiving UNLV and School of Medicine communications. | |
Workday | Workday is used for Human Resources data and Finance offices for purchasing. You will use your ACE account to log into Workday. |
Logging Into Your Computer
To log into your computer, you will use your ACE credentials. The first time you log in, you will be prompted to change your password from the default password you were provided to the password of your choice.
When you log onto a computer for the first time, you may need to change users. To do this, you will need to click Other user when logging in to be prompted to enter your credentials.
Printing
Customers are given the option to print to breakroom printers based on location:
3rd floor breakroom printer - prn1376
4th floor breakroom printer - prn1377
Phone/Voicemail
The phones at UNLV School of Medicine are Cox Business telephones.
For more information regarding phones: SOM Phone Support
Virtual Meetings
Google Meet | The use of Google Meet is included in your UNLV Google Suite user account. Google Meet is recommended for quick meetings with colleagues inside the organization. | |
Webex | Every UNLV employee has an account for Cisco Webex. IT recommends the use of Webex for any larger scale virtual meeting or events including numerous people outside of the organization. | |
Zoom | SOM’s current use of Zoom is specific and limited. There is currently no plan to expand the use of Zoom to all SOM employees and we encourage the use of Webex for any larger scale virtual meeting or event. |
Contact the Help Desk
The Help Desk is here to assist with computer, phone, application, and direct other support requests. When in doubt, contact the Help Desk and we will get your request to the right group.
Help Desk Hours
Monday - Friday
8 a.m. - 5 p.m.
The Help Desk currently has three options for requesting support:
Portal Support | Search our knowledge base for answers to your questions and other helpful information. If you cannot find the answer or require further assistance, you can easily submit a request through this portal. | |
Email Support | Email sent to the help desk will reach the entire support team. The email will be converted into a service request and processed by the next available technician. | |
Phone Support | 702-895-0451 | If work has come to a halt and you require immediate assistance, please call. Callers will receive prompts to escalate the call to the correct department. If the Help Desk is experiencing a high volume of calls, you may be transferred to voicemail. Voicemail requests are converted into requests, and the next available technician will begin processing your request. |
Status Page
StatusPage is a communication initiative that allows the IT, Space, and Facilities Departments to easily communicate time-sensitive information with you. These updates involve things like scheduled maintenance, phone outages, and more.
You can bookmark this page for easy reference, and also sign up to receive email and/or text notifications based on location.
Note: We recommend only signing up for email notifications as these notifications may come through after-hours depending on the incident.
