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Create a Portal Account

  1. Go to the Service Desk Portal.

  2. Click Log in in the top-right corner.

  3. Click Sign Up.

  4. Enter your UNLV email address and click Send Link.

  5. Confirm your account via the email from jira@unlvsom.atlassian.net

Create a Portal Account.mp4

Submit Absence Request Form

  1. Log in with your Portal account.

  2. Click Absence Request from the list of options.

  3. Choose the Absence Request Form.

  4. Fill out the form with the appropriate information, then click Submit.

    1. When you submit the form, it will go to Dr. Hernandez for approval.

      1. If it is approved, you and the appropriate director will get confirmation emails.

      2. If it is denied, you will get an email with an explanation.

      3. If more information is needed regarding your request, Dr. Hernandez will contact you through the Absence Request. You will receive these notifications via email, and can reply through the email or the portal.

Absence Request.mp4

Check the Status of Your Requests

  1. Log in with your Portal account.

  2. In the top-right corner, click Requests and choose All.

  3. View your past requests. You can filter your requests using the drop down menus at the top. You will also be able to see any requests submitted to other departments, such as IT.

Clicking on a request will show the details of the request.

If more information is needed regarding your request, Dr. Hernandez will contact you through the Absence Request. You will receive these notifications via email, and can reply to the email directly.

You can also view your request status and reply to your requests through the portal while logged into your portal account.

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https://tinyurl.com/somhelp | help@medicine.unlv.edu | 702-895-0451