Signing into the Queue
| 1 | Press the AgtSignIn softkey. |  |
| 2 | Press Agt Status. |  |
| 3 | Using either the number pad or the navigation buttons, highlight Available. Press Select. |  |
| 4 | You should see green checkmarks next to your extension to indicate that you are signed in and available. |  |
Changing Availability
| 1 | When signed into the phone, press Agt Status. |  |
| 2 | Using either the number pad or the navigation buttons, highlight Available or Unavailable. Press Select. |  |
NOTE: The “Wrap Up” availability setting should not be used. Please only use the Available/Unavailable options in your queued phones.
Signing Out
| 1 | Press the AgtSignOut softkey. |  |
| 2 | You will see the AgtSignIn softkey option again once fully signed out. | |
