New phone New layout
ONE SHEET
Transfer
Hold
Answer
Placing call
If the person is part of a queue, there are more steps to log in and out to set yourself as available or not available
Manager/supervisor console
Logging in and setting up
Take feedback from mahasin and christine rios
Calling Basics
Place or Answer a Call
Enter the number and pick up the handset.
Press the flashing red button. If there are multiple lines on the phone, press the solid red button first.
Call on Hold
While on a call, press the Hold button.
To resume the call on hold, press the Hold button again.
Transfer a Call
From a call not on hold, press the Transfer button.
Enter the person’s phone number.
Press the Transfer button again.
Mute Audio
Press the Mute button.
Press the Mute button again to turn off mute.
Check Voicemail
Press the Messages button and follow the voice prompts.
To check messages for a specific line, press the line button first.
Forward All Calls
Press the Forward softkey.
Dial the number to forward calls to and press the Call softkey.
When you return, press the Clr fwd softkey.
