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Info

Personal voicemail and Queue voicemail are separated by line.  Please note the following differences.

  • Personal voicemail indicators will appear next to the phone number and extension number at the upper left side of the screen.  

    • You will use your own voicemail PIN to retrieve these.

  • Queue voicemail indicators will appear next to the queue name (example: Referral VM), and are usually on the right side of the phone screen.  

    • There may be more than one, depending on how many queues the phone is a part of.

    • The voicemail PIN is shared by everyone that has access to the specific queue. 

      • Do not change a queue voicemail PIN without first consulting the clinic Administrator or Supervisor.

Voicemail indicators will appear on the phone when a voicemail is left on any line that the phone has programmed on it.  When a voicemail is left on a specific phone line, the following voicemail indicator will appear on screen and flash.

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There is also a voicemail indicator on the handset that will show as a solid red light
when any line on the phone has a voicemail.

Retrieving Voicemails

Note

There are two methods for retrieving voicemail messages.

Method 1

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Checking voicemail on the physical phone itself.

You will see the red “cassette tape” indicator flashing next to the line that received a voicemail. To retrieve the voicemail, press the green line button to the left, or right, of the screen where this indicator is showing. 

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Then press
Press the voicemail button on the phone.

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You will be prompted to enter the voicemail PIN and can retrieve messages by following the prompts. The phone screen will show you on an outgoing call.

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Method 2

Calling into the voicemail system from another phone at the location , or a phone outside of the location. This method requires you to know the full 10 digit phone number of the voicemail box.

  1. Call 702-445-6245 to enter into the Cox Voicemail System.

  2. When the Welcome recording starts playing, press *5.

  3. When prompted, enter the 10-digit phone number of the voicemail box, followed by the # symbol. The 10-digit phone number is:

    1. Personal voicemail box is your office number 702-###-####

    2. Queue voicemail 10-digit phone number is unique, please check with your supervisor

  4. After entering the voicemail PIN, you can

then

  1. check messages following the audible prompts.