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First-time users, MUST log into the Cox Business Portal and change your password before logging into the Webex application. |
Logging In
| 1 | Launch the Webex app, enter your Cox username, and click Next.  |
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| 2 | The Cox Business portal will load. Enter your password and click Submit.  | |||
Receiving Calls
When you receive an incoming call, an alert will pop up in the bottom-right of your screen.
You can answer, decline, or silence (bell icon) the incoming call.
Decline: Automatically sends caller to voicemail
Silence: Silences the ring on your end, but continues to ring for the caller until taken to voicemail
as usual
Making Calls
There are three ways to start a phone call from the desktop application.
Dial Pad
Call History
Contacts
Dial Pad
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Call History
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Contacts
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On an Active Call
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The three dots on the bottom toolbar display your in-call options. |
Call on Hold
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Transferring Calls
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Conferencing Calls
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Voicemail
For checking To check your personal voicemail, click on the Voicemail icon at the top of the call tab. You’ll see a red push notification to indicate that you have new message(s) waiting.
Signing Out
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You will need to sign out at the end of the workday or you will continue to receive calls. |
| 1 | In the top-left corner, click your user icon. |
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| 2 | Choose Sign Out from the menu. |
| 3 | Click Sign Out. |
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