Versions Compared

Old Version 19

changes.mady.by.user Cyndi Backstrom

Saved on

compared with

New Version 20

changes.mady.by.user Cyndi Backstrom

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents
minLevel1
maxLevel3
Warning

You First-time users, MUST log into the Cox Business Portal and change your password before logging into the Webex application.

Logging In

  1. Launch the Webex app, enter your Cox username, and click Next.

    1. Please note that your phone account is not your UNLV email address. It is yourphonenumber@cox.com

  2. The Cox Business portal will load. Enter your password and click Submit.

Receiving Calls

When you receive an incoming call, an alert will pop up in the bottom-right of your screen.

You can answer, decline, or silence (bell icon) the incoming call.

Decline: Automatically sends caller to voicemail

Silence: Silences the ring on your end, but continues to ring for the caller until taken to voicemail as usual

Making Calls

There are three ways to start a phone call from the desktop application.

  1. Dial Pad

  2. Call History

  3. Contacts

Dial Pad

Expand
titleClick to view

  1. Click the Phone icon on the left toolbar.

  2. Dial the number.

  3. Click the Audio icon.

Call History

Expand
titleClick to view

  1. Click the Phone icon on the left toolbar.

  2. Hover over the number you want to call, and click the Audio icon.

Contacts

Expand
titleClick to view

  1. Click on the Contacts icon on the left toolbar.

  2. Hover over the contact you want to call and click the Audio icon.

On an Active Call

The three dots on the bottom toolbar display your in-call options.

Call on Hold

Expand
titleClick to view
1

When on an active call, press the options icon (the three dots).

2

Click Hold to put the call on hold.

3

When ready to return to the call, click Resume.

Transferring Calls

Expand
titleClick to view
1

When on an active call, press the options icon (the three dots).

2

Choose Transfer.

3

Dial the number you want to transfer the call to and choose Audio.

Conferencing Calls

Expand
titleClick to view
1

When on an active call, press the options icon (the three dots).

2

Choose Conference.

3

Dial the number you want to add to the call and choose Audio.

Voicemail

For checking your personal voicemail, click on the Voicemail icon at the top of the call tab. You’ll see a red push notification to indicate that you have new message(s) waiting.

Signing Out

Note

You will need to sign out at the end of the workday or you will continue to receive calls.

1

In the top-left corner, click your user icon.

Image Modified
2

Choose Sign Out from the menu.

3

Click Sign Out.

Image Modified