SOM and UNLV Health printers are managed by Image 2000.
You are able to contact Image 2000 directly for
a variety of services as outlined below.
If you have any questions, please contact the SOM Help Desk.
Contact Image 2000 directly:
Printer repairs
Ordering supplies (toner)Printer repairs
Configuration
Troubleshooting
| Info |
|---|
Image 2000 - Las Vegas BranchEmail (Preferred) Phone :
Email: lvservice@image-2000.comWebsite |
Contact the SOM Help Desk:
Configuring scan folders
Fax issues
Moving the printer
Questions
| Info |
|---|
SOM Help Desk
Phone
Portal |
Full Coverage
Service Calls
Repairs
Parts
Label
Toner and ancillary supplies (not paper, toner waste tanks, or staples)
If the printer is not operational, Image 2000 may provide a loaner.
| Note |
|---|
If your printer is not operational, please contact the SOM Help Desk so SOM IT is involved in the printer acquisition process. |
Maintenance
Cleaning
Lubrication
Supplies
Toner
Image 2000 automatically ships toner for leased printers and copiers at predefined thresholds.
You may contact Image 2000 for toner, but fulfillment is at their discretion. (The automatic replenishment program should suffice.)
EXCEPTIONS
Printing devices that are connected via USB cable will need to have toner manually requested.
Waste Toner Bottle
This must be manually requested each time as its usage is not tracked by Image 2000.
Not Covered
Paper
Staples