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Info

This page contains information that applies to supervisors of phone queues.

Phone queue information for agents (those who answer calls in the queues):

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1191837708?src=-105078962

Cox Supervisor Console

The Cox Supervisor Console dashboard provides key information for each call center.

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266745398?src=-608426582 https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/de9040ae-6194-4168-b619-db59e2cbfed5/article/1243021405 https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1265238078?src=-605124584 https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266614309?src=-605124584 https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266614298?src=1709835567

Reporting

How do I run a report?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1265238062?src=-1503763952

Which reports should I run?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1616543761?src=2005233219-2099134476 https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1645117441?src=-2099134476 https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1625620492?src=2100468290

How do I schedule reports to run automatically?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1625456667?src=-43152674

How do I manage my scheduled reports?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1626570763?src=-1694441880