Versions Compared

Old Version 8

changes.mady.by.user Kevin Pascual

Saved on

compared with

New Version 9

changes.mady.by.user Kevin Pascual

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Info

This page contains information that applies to supervisors of phone queues.

Phone queue information for agents (those who answer calls in the queues):

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1191837708?src=-105078962

Cox Supervisor Console

The Cox Supervisor Console dashboard provides key information for each call center.

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266745398?src=-608426582https://unlvsom.atlassian.net/servicedesk/customer/portal/17/topic/de9040ae-6194-4168-b619-db59e2cbfed5/article/1243021405https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1265238078?src=-605124584https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266614309?src=-605124584https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1266614298?src=1709835567

Reporting

How do I run a report?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1265238062?src=-1503763952

Which reports should I run?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/16256204921616543761?src=2100468290

How do I schedule reports to run automatically?

2005233219https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/16254566671625620492?src=-431526742100468290

How do I manage my scheduled reportsschedule reports to run automatically?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/16265707631625456667?src=-169444188043152674

How do I manage my scheduled reports?

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/16165437611626570763?src=2005233219-1694441880