Logging In
When you open the app, tap Get Started on the welcome screen. | Enter your Cox email address and click Next. Please note that your email address for your phone account is not your UNLV email address. | The Cox Business portal will load. Enter your password and click Submit. |
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Receiving Calls
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When you receive an incoming call, your phone will ring like a regular phone call. Under the number/name of the caller, you will see the Webex icon and Webex Audio.
You can accept, decline, or silence the call as you would for a regular phone call.
Making Calls
There are three ways to start a phone call from the mobile application.
Dial Pad
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Choose the Calling icon on the bottom toolbar. Press the Phone + button in the bottom-right corner. Dial the number. Press the Audio icon.
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Call History
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Click the Calling icon on the bottom toolbar. Use Recents and Missed tabs to filter call history. Tap on the name/number to initiate the call.
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Contacts
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Click the Contacts icon on the bottom toolbar. Tap on the contact to initiate the call.
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On an Active Call
The three dots at the bottom of the screen displays your in-call menu.
Call on Hold
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| 1 | When on an active call, press the options icon. |
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Transferring Calls
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| 1 | When on an active call, press the options icon. |
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Conferencing Calls
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| 1 | When on an active call, press the options icon. |
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Voicemail
Phone icon and tap Voicemail at the top of your Call History.
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a message, and then in Information window, tap Play Image Removed | After you listen to a message, you can send it to your Trash folder. Swipe left on the message and tap Delete. If you need to recover the message because you accidentally deleted it, go to your Trash folder, tap the message, and then select Recover.
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| 3 | Choose Call Voicemail. It will immediately start calling your voicemail, and the audio prompts will walk you through the menus. Follow the prompts to access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you |
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don’t know your PIN, contact the KSOM Help Desk. |
Signing Out
You will need to sign out at the end of the workday or you will continue to receive calls.
