Versions Compared

Version Old Version 5 New Version 6
Changes made by

Cyndi Backstrom

Sam Kardasz

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Signing into the Queue

1

Press the AgtSignIn softkey.

Image Modified
2

Press Agt Status.

Image Modified
3

Using either the number pad or the navigation buttons, highlight Available. Press Select.

Image Modified
4

You should see green checkmarks next to your extension to indicate that you are signed in and available.

Image Modified

Changing Availability / Signing Out

1
When signed into the phone, press Agt Status

Press the AgtSignOut softkey.

Image RemovedImage Removed
Image Added
2

Using either the number pad or the navigation buttons, highlight Available or Unavailable. Press Select.

You will see the AgtSignIn softkey option again once fully signed out.

Note

NOTE: The “Wrap Up” availability setting should not be used. Please only use the Available/Unavailable options in your queued phones.

Signing Out

...

Press the AgtSignOut softkey.

...

.