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When this document mentions circular navigation button, it is referring to this: |
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Signing into the Queue
| 1 | Press the AgtSignIn softkey. |  |
| 2 | Press Agt Status |
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| 3 | Using either the number pad or the circular navigation button to scroll, highlight Available. Press Select. |  |
| 4 | You should see green checkmarks next to your extension to indicate that you are signed in and available. |  |
Changing Availability
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Signing Out
| 1 | When signed into the phone, press Agt Status. |  |
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Press 2 to go to Unavailable.
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Press 3 to go in Wrap Up ??????????????
If using unavailable codes, you will need to use the green circle to select Unavailable and enter the code using the number pad. Then press the select softkey on the screen.
| 2 | Using either the number pad or the circular navigation button to scroll, highlight Available or Unavailable. Press Select. |  |
| Note |
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NOTE: The “Wrap Up” availability setting should not be used. Please only use the Available/Unavailable options in your queued phones. |
Signing Out
| 1 | Press the AgtSignOut softkey. |  |
| 2 | You will see the AgtSignIn softkey | |
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option again once fully signed out. |