Jira Service Management

{"xsrfToken":"5142a720ccd0b68d9c6d6b7533c07d5db5ac925c_lout","branding":{"id":"17","key":"ithelp","name":"Information Technology","portalBaseUrl":"/servicedesk/customer/portal/17"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bcd52f25-6a8c-47c7-afca-1dcd4233c7b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjZDUyZjI1LTZhOGMtNDdjNy1hZmNhLTFkY2Q0MjMzYzdiNSI6WyJyZWFkIl19LCJleHAiOjE3MzUxNDE0OTUsIm5iZiI6MTczNTE0MDg5NX0.4FJ1xB_s7TljteWiC-Nq-P7DFB2wiwOsbDyP4y1zkjU&client=685c0aad-6290-4223-8d8c-76d14e74c13c&mode=fit","logoId":"bcd52f25-6a8c-47c7-afca-1dcd4233c7b5","isLogoAvailable":true,"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","userInitialAnnouncementHeader":"Contact the School of Medicine Help Desk","userInitialAnnouncementMessageWiki":"Hours: Monday - Friday, 8am - 5pm Phone: 702-895-0451 Email: help@medicine.unlv.edu <a href=\"https://unlvsom.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> | <a href=\"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">IT Rotation Schedule</a>","translations":{"en-US":{"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","announcementHeader":"Contact the School of Medicine Help Desk","announcementMessage":"Hours: Monday - Friday, 8am - 5pm\nPhone: 702-895-0451\nEmail: help@medicine.unlv.edu\n[Status Page|https://unlvsom.statuspage.io/] | [IT Rotation Schedule|https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#666666","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed9829a2-e78f-48ed-be9b-2543143854a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkOTgyOWEyLWU3OGYtNDhlZC1iZTliLTI1NDMxNDM4NTRhMyI6WyJyZWFkIl19LCJleHAiOjE3MzUxNDE0OTUsIm5iZiI6MTczNTE0MDg5NX0.IxsA6LQu7Sr-3kHF9pXdI9c1IZhW7z7FTwZexF5ZWUg&client=685c0aad-6290-4223-8d8c-76d14e74c13c&height=300&mode=fit","bannerMediaApiFileId":"ed9829a2-e78f-48ed-be9b-2543143854a3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"17","key":"ithelp","projectId":10026,"serviceDeskId":17,"name":"Information Technology","description":"Account/password issues, computer hardware, cybersecurity, phones, Wi-Fi, network access, etc.","portalBaseUrl":"/servicedesk/customer/portal/17","onlyPortal":false,"reqTypes":[{"id":"47","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":10528,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[38],"key":""},{"id":"49","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"","icon":10543,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"50","name":"Project","descriptionHtml":"","callToAction":"Project","introHtml":"","icon":10530,"iconUrl":"https://unlvsom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[47]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"051a76cd-16a0-3d92-8c14-e553e5ba3ced","appLinkName":"System Confluence","appLinkUrl":"https://unlvsom.atlassian.net/wiki","spaceKey":"IT","spaceName":"Information Technology","spaceUrl":"https://unlvsom.atlassian.net/wiki/spaces/IT","isServer":false},"labels":[],"projectKey":"ITHELP","serviceDeskId":17,"kbLinkDomainURLs":["https://unlvsom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUxNDIwOTUsIm5iZiI6MTczNTE0MDg5NX0.Z0Sc3CmyJoCPHIEEwf0LJihVYp_Wq2sCVeTSZF31HXo","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"685c0aad-6290-4223-8d8c-76d14e74c13c","tokenDurationInMins":20}},"kbPage":{"id":1822162962,"title":"Uploading Caption Tracks to videos in Google Drive","url":"https://unlvsom.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1822162962","space":{"key":"IT","name":"Information Technology","id":223281162},"serviceDeskIds":[17],"appLinkId":"051a76cd-16a0-3d92-8c14-e553e5ba3ced","idInString":"1822162962","projects":[{"projectId":10026,"serviceDeskId":17,"portalId":17}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=unlvsom","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5142a720ccd0b68d9c6d6b7533c07d5db5ac925c_lout","baseUrl":"https://unlvsom.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://unlvsom.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"685c0aad-6290-4223-8d8c-76d14e74c13c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2cc6923f53e44e91abc714684fabbb43","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}