Jira Service Management

{"xsrfToken":"b7c63443eff495ddbb40149a3405067920f479af_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bcd52f25-6a8c-47c7-afca-1dcd4233c7b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjZDUyZjI1LTZhOGMtNDdjNy1hZmNhLTFkY2Q0MjMzYzdiNSI6WyJyZWFkIl19LCJleHAiOjE3MzUyMTUwNjAsIm5iZiI6MTczNTIxNDQ2MH0.4eSTfVtUwAie_-RFrj4bdWasbnYJiszqp4gJ3EofV50&client=685c0aad-6290-4223-8d8c-76d14e74c13c&mode=fit","logoId":"bcd52f25-6a8c-47c7-afca-1dcd4233c7b5","isLogoAvailable":true,"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","userInitialAnnouncementHeader":"Contact the School of Medicine Help Desk","userInitialAnnouncementMessageWiki":"Hours: Monday - Friday, 8am - 5pm Phone: 702-895-0451 Email: help@medicine.unlv.edu <a href=\"https://unlvsom.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> | <a href=\"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">IT Rotation Schedule</a>","translations":{"en-US":{"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","announcementHeader":"Contact the School of Medicine Help Desk","announcementMessage":"Hours: Monday - Friday, 8am - 5pm\nPhone: 702-895-0451\nEmail: help@medicine.unlv.edu\n[Status Page|https://unlvsom.statuspage.io/] | [IT Rotation Schedule|https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#666666","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed9829a2-e78f-48ed-be9b-2543143854a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkOTgyOWEyLWU3OGYtNDhlZC1iZTliLTI1NDMxNDM4NTRhMyI6WyJyZWFkIl19LCJleHAiOjE3MzUyMTUwNjAsIm5iZiI6MTczNTIxNDQ2MH0.UvE0oq-eSRgI4IxS2OWHKY-qQU99FnmHEQrT8I5-hIU&client=685c0aad-6290-4223-8d8c-76d14e74c13c&height=300&mode=fit","bannerMediaApiFileId":"ed9829a2-e78f-48ed-be9b-2543143854a3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"kbPage":{"id":1191837708,"title":"Phone Queues as an Agent (Associate)","url":"https://unlvsom.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1191837708","space":{"key":"IT","name":"Information Technology","id":223281162},"serviceDeskIds":[17],"appLinkId":"051a76cd-16a0-3d92-8c14-e553e5ba3ced","idInString":"1191837708","projects":[{"projectId":10026,"serviceDeskId":17,"portalId":17}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=unlvsom","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b7c63443eff495ddbb40149a3405067920f479af_lout","baseUrl":"https://unlvsom.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://unlvsom.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"685c0aad-6290-4223-8d8c-76d14e74c13c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8610a73b8d434305a1e52553acb8384f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}