{"xsrfToken":"2ae35e1234b5229210d57979454579fd1c0ffea0_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bcd52f25-6a8c-47c7-afca-1dcd4233c7b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjZDUyZjI1LTZhOGMtNDdjNy1hZmNhLTFkY2Q0MjMzYzdiNSI6WyJyZWFkIl19LCJleHAiOjE3MzIzNzM1MjYsIm5iZiI6MTczMjM3MjkyNn0.P-WtHZyK5_nFb__1IfHUXJldexia0rDXZ-Tsw5Lcw6o&client=685c0aad-6290-4223-8d8c-76d14e74c13c&mode=fit","logoId":"bcd52f25-6a8c-47c7-afca-1dcd4233c7b5","isLogoAvailable":true,"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","userInitialAnnouncementHeader":"Contact the School of Medicine Help Desk","userInitialAnnouncementMessageWiki":"<p>Hours: Monday - Friday, 8am - 5pm<br> Phone: 702-895-0451<br> Email: help@medicine.unlv.edu<br> <a href=\"https://unlvsom.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Status Page</a> | <a href=\"https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Rotation Schedule</a></p>","translations":{"en-US":{"helpCenterTitle":"Shared Services Help Desk","sharedPortalName":"School of Medicine at UNLV","announcementHeader":"Contact the School of Medicine Help Desk","announcementMessage":"Hours: Monday - Friday, 8am - 5pm\nPhone: 702-895-0451\nEmail: help@medicine.unlv.edu\n[Status Page|https://unlvsom.statuspage.io/] | [IT Rotation Schedule|https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/1469382666?src=1317899175]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#666666","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed9829a2-e78f-48ed-be9b-2543143854a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODVjMGFhZC02MjkwLTQyMjMtOGQ4Yy03NmQxNGU3NGMxM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkOTgyOWEyLWU3OGYtNDhlZC1iZTliLTI1NDMxNDM4NTRhMyI6WyJyZWFkIl19LCJleHAiOjE3MzIzNzM1MjYsIm5iZiI6MTczMjM3MjkyNn0.Yve1PfcmwcqHAIICno1ujfHP0fH7x4dO4yU8emmJY_Q&client=685c0aad-6290-4223-8d8c-76d14e74c13c&height=300&mode=fit","bannerMediaApiFileId":"ed9829a2-e78f-48ed-be9b-2543143854a3","useDefaultBanner":false,"isBannerAvailable":true},"kbPage":{"id":1191837708,"title":"Phone Queues as an Agent (Associate)","url":"https://unlvsom.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1191837708","space":{"key":"IT","name":"Information Technology","id":223281162},"serviceDeskIds":[17],"appLinkId":"051a76cd-16a0-3d92-8c14-e553e5ba3ced","idInString":"1191837708","projects":[{"projectId":10026,"serviceDeskId":17,"portalId":17}]}}